Owen Developments Returns and Delivery Policy

Delivery Policy

How long will the order take to be delivered?

Orders will be processed and where possible shipped from the UK within four working days of receipt. Please allow a maximum of 28 days for delivery.

Any dates quoted for delivery of the goods are approximate only. Where a delivery date is stated, even in writing, Owen Developments will use its best endeavours to meet the date, but shall not be liable for any delay in delivery. Owen Developments are not liable for duty or seizure costs incurred during international delivery. A signature may be required upon delivery.

Damages to or loss of the goods are not the responsibility of Owen Developments. Owen Developments are not responsible for return delivery charges.

Can I track my order?

Owen Developments will contact the customer by e-mail when the customer’s order is dispatched confirming the expected delivery time. Where possible this notification will accompany a carrier’s tracking number. If your goods do not arrive within the expected time please contact us and your order will be tracked with the carrier.

Returns Policy

Owen Developments hopes that all customers will be happy with the quality of product available from this Internet store. Every effort is made and no attention to detail spared to ensure goods are sourced from only the highest quality manufacturers. Owen Developments aim to satisfy all our customers and should the customer require a full refund or exchange can be offered on any item returned in original packaging and saleable condition within 14 days of purchase.

Please contact Owen Developments prior to sending any items back in order to arrange a refund or exchange number. This will ensure that when the parcel is returned we have details of the refund or exchange and can arrange a credit to your credit or debit card.

The customer is responsible for payment of shipping costs and any import duties liable on returns or exchanges. Products returned without an authorisation code or sent to Owen Developments COD will not be accepted at our warehouse and will be returned back to you. Please ensure you have enclosed full details on your query, quoting the authorisation returns code. On the return of any Goods by the customer to Owen Developments, we reserve the right to levy a handling charge of up to 20% on the price of the Goods supplied to the customer.